Our 8th year: Where we go from here
This month marks the beginning of our 8thyear in the business of formulating digestive enzyme supplements. To mark the occasion, I would like to review some of our core beliefs as well as give some idea of what to expect in the future.
1. I am committed to developing enzyme products that make scientific sense.
Enzymes have zoomed into spotlight for many health issues. Accurate information as to what enzymes can and cannot do will be necessary in order to separate fact from hype.
2. I will continue to treat my customers honestly and fairly. They come first.
We continue to find ways to help our customers, ranging from having access to my expertise (no phone consultation charges, ever!) to finding ways to obtain our products. We don't let a customer's financial problems interfere with the well-being of their family. I will continue to travel and speak to parent groups and conferences at no charge: I have never accepted speaker fees or reimbursement for travel and this policy will continue even in these times of higher cost. I count it a privilege to meet and talk with you.
3. I will continue to keep our products affordable.
I thank you for your kind emails praising our efforts in saving you money. We keep our shipping costs as low or lower than most other companies. We do not spend lavish amounts of money on marketing and slick brochures. By keeping our overhead costs as low as possible, we can keep our products priced lower. Everyone who works at Houston Enzymes wears multiple hats, works hard and pitches in to help wherever needed. That keeps our personnel costs low.
4. We disclose all ingredients.
As always, we continue to educate you honestly about our products. Does another company have a "special" blend that has ingredients they won't disclose? Perhaps their blend isn't all that special, but the price tag is. Ask us anything about our products. We are happy to tell you exactly what we use and why.
5. We are addressing those areas that affect our customers the most.
A new website and shopping cart will be premiering this summer. It will be designed to let you access information easily with better organization, revamped product descriptions, and the latest in news and research. Ordering products online will be much improved and more convenient.
6. More research.
I am in discussions with a leading research organization which I hope to partner with to investigate several areas of enzyme research. For too long there have been questions and concerns about the use of enzymes. No one has attempted to adequately resolve these questions in well-controlled studies. As a result, speculation and thought questions often become "reality", with no basis for acceptance or rejection. We hope to settle many of those questions in the near future.
7. Make a difference.
Many tell us that we have made their lives so much better, not just through using our products, but also by listening and caring for them as people, not customers. This will not change, and we hope to make a difference in the lives of others as well. The Houston family is actively involved in their local community. Funding of school scholarships, reviving the downtown area of their hometown to a family-oriented environment, and raising awareness of autism are just a few of the ways we are giving back to those who have helped us.